EU Flight Delay Compensation Form

Submitting an EU flight delay compensation form can be a complicated process. In order to comply with each airline's specific requirements, the correct forms and supporting documentation (such as boarding passes or booking receipts) must be provided.

Even though EU flight legislation protects passengers who experience delays departing or landing from EU airports, compensation depends on how long the delay was and the distance of the delayed flight. Your supporting documentation helps confirm your case and make sure you get your money as soon as possible.

Here’s a concise summary of key points for you:

  • If your flight from or in the EU is delayed over 3 hours or canceled last minute, you may qualify for compensation—up to £520 per person.

  • Always keep your travel documents; they're crucial for submitting a successful claim.

  • Different airlines have varying compensation processes; consider using a service like AirHelp to simplify your claim.

  • AirHelp operates on a no-win, no-fee basis, making claiming risk-free.

  • Don't waive your rights to compensation by accepting vouchers.

  • Remember, these situations rely on specific EU flight regulations, so they apply to flights tied to EU airports and airlines.

Departure airport

Final destination airport

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or

Scan your boarding pass barcode
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Submitting forms for flight delay compensation

Each airline has its own procedure for compensation so it is often simpler and more efficient if you start the claim process using a professional service like AirHelp. You can use the AirHelp Eligibility Check to see if you qualify and AirHelp can submit your claim for you.

If you think you have a claim, you should keep any paperwork or boarding passes from the delayed flight. This will make the process faster and more likely to succeed. There is no risk and submitting a claim is free of charge: you'll only have to pay if your claim is successful. Most people don't have the legal knowledge and expertise to contest legal claims in court so AirHelp takes all the stress out of claiming for flight delays.

AirHelp is here to help you get compensation for flight delays and cancellations. Find out what you could be entitled to.

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About AirHelp

AirHelp is the world's largest air passenger rights organisation, here to help air travellers secure compensation for delayed, cancelled, or overbooked flights .

We make claiming compensation easy and stress-free. Whether you are unsure of your rights, lack the time, or simply want an expert to handle your entire claim for you, AirHelp can help you get what you are rightfully owed.

We operate on a no win, no fee basis, so you can check your compensation risk-free.


Claiming Compensation for Flight Delays and Cancellations

How do you know when you should claim compensation for a delayed or cancelled flight? Though the law can be complicated, we're here to break it down for you:

Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late.
Cancelled flights: you may be eligible for compensation if your flight was cancelled less than 14 days before it was due to depart.
Overbookings: you are owed compensation any time you are denied boarding through no fault of your own — so long as you didn't voluntarily give up your seat.

We should note that if extraordinary circumstances were involved, arirlines are under no obligation to pay compensation. Examples of extraordinary circumstances include bad weather, travel restrictions, and air traffic control strikes. Though these situations cause delays and cancellations, the airline isn't at fault, so can't be expected to offer compensation.

Remember these are European flight regulations and so only apply to flights departing from an EU airport, or flights landing in the EU with a European airline. The table below makes it clear which flights are covered:

Claim up to £520 in compensation if your flight has been delayed, cancelled, or overbooked within the last 3 years.

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How Much Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to £;220 per person
Internal EU flights over 1,500 kmUp to £;350 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to £;350 per person
Non-internal EU flights over 3,500 kmUp to £;520 per person

Table shows values in € as specified in EC 261

In some circumstances the compensation amount may differ from the standard amounts shown above. The easiest way to find out what you’re owed is to use our Compensation Check.


What to Do if Your Flight is Delayed or Cancelled

If you experience a flight delay or cancellation, here's what you should do:

  • Hold onto your boarding pass and other travel documents.

  • Ask why the flight was delayed or cancelled.

  • Request food, drinks, and if necessary, free transport and hotel accommodation.

  • If you had a cancelled flight, ask for an alternative flight or a refund.

  • Keep all receipts of any extra expenses you may have had, including necessary food, clothing, etc.

  • Be careful not to sign any waivers or accept vouchers that will require you to waive your right to compensation.

Have AirHelp claim your compensation

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Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

20/11/2024

09:00

QF1727

Qantas Airways

Karratha (KTA)

Perth (PER)

DelayedCheck Compensation

20/11/2024

09:00

CA171

Air China

Tianjin (TSN)

Seoul (ICN)

CancelledCheck Compensation

20/11/2024

09:00

BP291

Air Botswana

Francistown (FRW)

Johannesburg (JNB)

CancelledCheck Compensation

20/11/2024

09:00

IU324

Sw Italia S.p.a.

Semarang (SRG)

Palembang (PLM)

CancelledCheck Compensation

20/11/2024

09:00

CA171

Air China

Tianjin (TSN)

Seoul (ICN)

CancelledCheck Compensation

20/11/2024

09:00

NS3245

Hebei Airlines

Shijiazhuang (SJW)

Nantong (NTG)

CancelledCheck Compensation

20/11/2024

09:00

CA1489

Air China

Beijing (PEK)

Dazhou (DZH)

CancelledCheck Compensation

20/11/2024

09:00

3L20

Intersky

Abu Dhabi (AUH)

Kuwait (KWI)

CancelledCheck Compensation

20/11/2024

09:00

G52703

China Express Airlines

Hohhot (HET)

Tongliao (TGO)

CancelledCheck Compensation

20/11/2024

09:00

G52703

China Express Airlines

Hohhot (HET)

Tongliao (TGO)

CancelledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • QF1727

    Qantas Airways

    Delayed

    Karratha

    Perth

    KTA

    PER

    20/11/2024

    09:00

    Check Compensation
  • CA171

    Air China

    Cancelled

    Tianjin

    Seoul

    TSN

    ICN

    20/11/2024

    09:00

    Check Compensation
  • BP291

    Air Botswana

    Cancelled

    Francistown

    Johannesburg

    FRW

    JNB

    20/11/2024

    09:00

    Check Compensation
  • IU324

    Sw Italia S.p.a.

    Cancelled

    Semarang

    Palembang

    SRG

    PLM

    20/11/2024

    09:00

    Check Compensation
  • CA171

    Air China

    Cancelled

    Tianjin

    Seoul

    TSN

    ICN

    20/11/2024

    09:00

    Check Compensation
  • NS3245

    Hebei Airlines

    Cancelled

    Shijiazhuang

    Nantong

    SJW

    NTG

    20/11/2024

    09:00

    Check Compensation
  • CA1489

    Air China

    Cancelled

    Beijing

    Dazhou

    PEK

    DZH

    20/11/2024

    09:00

    Check Compensation
  • 3L20

    Intersky

    Cancelled

    Abu Dhabi

    Kuwait

    AUH

    KWI

    20/11/2024

    09:00

    Check Compensation
  • G52703

    China Express Airlines

    Cancelled

    Hohhot

    Tongliao

    HET

    TGO

    20/11/2024

    09:00

    Check Compensation
  • G52703

    China Express Airlines

    Cancelled

    Hohhot

    Tongliao

    HET

    TGO

    20/11/2024

    09:00

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

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