Flight Compensation UK

Did you know that if you have experienced flight disruption within the last 3 years, you may be entitled to up to £520 in compensation? Passengers flying from or into a European airport on an EU-registered airline are protected by EC Regulation 261/2004. However, 85% of customers don't know about their rights when it comes to flight disruption and never think to claim if they have experienced difficulty with an airline. Read on to find out more, and to learn whether you might be eligible for compensation.

Here's an overview of the key elements concerning flight compensation UK:

  • Compensation awareness: 85% of passengers are unaware of their rights to claim up to £520 for flight disruptions within the last 3 years.

  • Legal protection: EC Regulation 261/2004 covers UK passengers, offering comprehensive compensation for delayed, canceled, or overbooked flights.

  • Simplified claim process: We simplify the claiming process, allowing users to check eligibility by entering flight details, and handles all administrative aspects for a stress-free experience.

  • No win, no fee: Operating on a no win, no fee basis, AirHelp ensures a risk-free compensation check for passengers.

  • Clear guidance: The text provides clear guidance on when and how to claim compensation, addressing the complexities of flight regulations.

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Final destination airport

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What you should know about flight compensation

When it comes to flight compensation, UK passengers are automatically covered by EC Regulation 261/2004. Other similar regulations are in place around the world to protect passengers but this is a particularly comprehensive piece of legislation. Essentially, it says that if your flight was delayed, cancelled, or if you were denied boarding because the flight was overbooked, you may be eligible to claim compensation of up to £520.

Wondering how? Don't be like the 55% of passengers who know they are entitled to a claim but don't submit one! At AirHelp we make it easy for you. Simply enter the details of your delayed, cancelled, or overbooked flight into our database and we will tell you whether or not you are eligible to make a claim. AirHelp can then take your claim forward for you and handle all of the admin and paperwork so that you don't need to wrangle with the legal process. It's quick and easy - and you could be entitled to up to £520 if you have experienced certain kinds of disruption to your flight.

AirHelp is here to help you get compensation for flight delays and cancellations. Find out what you could be entitled to.

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About AirHelp

AirHelp is the world's largest air passenger rights organisation, here to help air travellers secure compensation for delayed, cancelled, or overbooked flights .

We make claiming compensation easy and stress-free. Whether you are unsure of your rights, lack the time, or simply want an expert to handle your entire claim for you, AirHelp can help you get what you are rightfully owed.

We operate on a no win, no fee basis, so you can check your compensation risk-free.


Claiming Compensation for Flight Delays and Cancellations

How do you know when you should claim compensation for a delayed or cancelled flight? Though the law can be complicated, we're here to break it down for you:

Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late.
Cancelled flights: you may be eligible for compensation if your flight was cancelled less than 14 days before it was due to depart.
Overbookings: you are owed compensation any time you are denied boarding through no fault of your own — so long as you didn't voluntarily give up your seat.

We should note that if extraordinary circumstances were involved, arirlines are under no obligation to pay compensation. Examples of extraordinary circumstances include bad weather, travel restrictions, and air traffic control strikes. Though these situations cause delays and cancellations, the airline isn't at fault, so can't be expected to offer compensation.

Remember these are European flight regulations and so only apply to flights departing from an EU airport, or flights landing in the EU with a European airline. The table below makes it clear which flights are covered:

Claim up to £520 in compensation if your flight has been delayed, cancelled, or overbooked within the last 3 years.

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How Much Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to £220 per person
Internal EU flights over 1,500 kmUp to £350 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to £350 per person
Non-internal EU flights over 3,500 kmUp to £520 per person

Table shows values in € as specified in EC 261

In some circumstances the compensation amount may differ from the standard amounts shown above. The easiest way to find out what you’re owed is to use our Compensation Check.


What to Do if Your Flight is Delayed or Cancelled

If you experience a flight delay or cancellation, here's what you should do:

  • Hold onto your boarding pass and other travel documents.

  • Ask why the flight was delayed or cancelled.

  • Request food, drinks, and if necessary, free transport and hotel accommodation.

  • If you had a cancelled flight, ask for an alternative flight or a refund.

  • Keep all receipts of any extra expenses you may have had, including necessary food, clothing, etc.

  • Be careful not to sign any waivers or accept vouchers that will require you to waive your right to compensation.

Have AirHelp claim your compensation

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Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

20/12/2024

10:45

EY694

Etihad Airways

Abu Dhabi (AUH)

Muscat (MCT)

CancelledCheck Compensation

20/12/2024

10:45

EY694

Etihad Airways

Abu Dhabi (AUH)

Muscat (MCT)

CancelledCheck Compensation

20/12/2024

10:45

EY694

Etihad Airways

Abu Dhabi (AUH)

Muscat (MCT)

CancelledCheck Compensation

20/12/2024

10:45

EY694

Etihad Airways

Abu Dhabi (AUH)

Muscat (MCT)

CancelledCheck Compensation

20/12/2024

10:45

EY694

Etihad Airways

Abu Dhabi (AUH)

Muscat (MCT)

CancelledCheck Compensation

20/12/2024

10:01

AV9720

Avianca

Bogota (BOG)

Santa Marta (SMR)

CancelledCheck Compensation

20/12/2024

10:01

AV9720

Avianca

Bogota (BOG)

Santa Marta (SMR)

CancelledCheck Compensation

20/12/2024

10:00

PC4702

Pegasus Airlines

Istanbul (SAW)

Konya (KYA)

CancelledCheck Compensation

20/12/2024

09:50

AY806

Nordic Regional Airlines

Stockholm (ARN)

Helsinki (HEL)

CancelledCheck Compensation

20/12/2024

09:50

AY806

Nordic Regional Airlines

Stockholm (ARN)

Helsinki (HEL)

CancelledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • EY694

    Etihad Airways

    Cancelled

    Abu Dhabi

    Muscat

    AUH

    MCT

    20/12/2024

    10:45

    Check Compensation
  • EY694

    Etihad Airways

    Cancelled

    Abu Dhabi

    Muscat

    AUH

    MCT

    20/12/2024

    10:45

    Check Compensation
  • EY694

    Etihad Airways

    Cancelled

    Abu Dhabi

    Muscat

    AUH

    MCT

    20/12/2024

    10:45

    Check Compensation
  • EY694

    Etihad Airways

    Cancelled

    Abu Dhabi

    Muscat

    AUH

    MCT

    20/12/2024

    10:45

    Check Compensation
  • EY694

    Etihad Airways

    Cancelled

    Abu Dhabi

    Muscat

    AUH

    MCT

    20/12/2024

    10:45

    Check Compensation
  • AV9720

    Avianca

    Cancelled

    Bogota

    Santa Marta

    BOG

    SMR

    20/12/2024

    10:01

    Check Compensation
  • AV9720

    Avianca

    Cancelled

    Bogota

    Santa Marta

    BOG

    SMR

    20/12/2024

    10:01

    Check Compensation
  • PC4702

    Pegasus Airlines

    Cancelled

    Istanbul

    Konya

    SAW

    KYA

    20/12/2024

    10:00

    Check Compensation
  • AY806

    Nordic Regional Airlines

    Cancelled

    Stockholm

    Helsinki

    ARN

    HEL

    20/12/2024

    09:50

    Check Compensation
  • AY806

    Nordic Regional Airlines

    Cancelled

    Stockholm

    Helsinki

    ARN

    HEL

    20/12/2024

    09:50

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

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