Reimbursement and Compensation: Avianca

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It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to $650 (€600) per person in Avianca compensation. That's because of an EU law which allows passengers to claim flight cancellation or Avianca delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off Avianca simple!

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Avianca Flight Delay Compensation

Any Avianca flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

This law, known as EC 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary.

But more than that, if Avianca is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Avianca flight delay compensation. Don’t miss out on up to $650 per person.

We make claiming compensation for Avianca flight delays as easy as possible. Our compensation check tool, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

Delayed or cancelled flight with Avianca? Find out if you're owed up to $650 in compensation

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Avianca cancelled Flight Compensation

In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

If there's any Avianca flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for Avianca flight cancellation compensation, up to $650 per person.

That's unless there were some kind of extraordinary circumstances which gave Avianca no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like Avianca also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Claim up to $650 in compensation if your flight has been delayed, cancelled, or overbooked within the last 3 years.

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Flight Compensation and Air Passenger Rights

Even though Avianca is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Avianca are protected by EC 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, Avianca cancellation compensation, or overbooking compensation if Avianca is responsible for the issue.

Unfortunately, the same protections don't apply for flights going the other way. Avianca passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which Avianca Flights are Covered by EC 261?

Covered by EC 261
Flights departing EU airports ✔️ Yes
Flights arriving at EU airports ❌ No

How Much Avianca Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to €250 per person
Internal EU flights over 1,500 kmUp to €400 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to €400 per person
Non-internal EU flights over 3,500 kmUp to €600 per person

The table shows values in € as specified in EC 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Can I get a refund and compensation if my Avianca flight was cancelled due to coronavirus?

Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.


About Avianca

Avianca is a premier airline company offering exceptional and memorable travel experiences to destinations all over the world. With over 100 years of experience in the industry, we have maintained a reputation for providing high-quality service, safety, and comfort to our passengers. Our fleet of modern aircrafts is equipped with state-of-the-art amenities, including in-flight entertainment systems, comfortable seating, and convenient on-board services. We pride ourselves on our commitment to sustainability, operating a fleet with advanced technology that minimizes our environmental footprint. At Avianca, we understand that each of our passengers has unique needs and preferences. That's why we offer a range of travel classes, including Economy, Business, and First, each designed to provide the best possible travel experience. Whether you're traveling for business or leisure, Avianca is the perfect choice for your next flight. Book your travel with us today and experience the difference for yourself. Contact Information: - Website: www.avianca.com - Phone: 1-800-284-2622 - Email: [email protected] - Social Media: Facebook, Twitter, Instagram

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Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

12/21/2024

5:30 PM

AV8559

Avianca

Cartagena de Indias (CTG)

Bogota (BOG)

CanceledCheck Compensation

12/21/2024

5:30 PM

AV8559

Avianca

Cartagena de Indias (CTG)

Bogota (BOG)

CanceledCheck Compensation

12/21/2024

3:23 PM

AV9548

Avianca

Bogota (BOG)

Cartagena de Indias (CTG)

CanceledCheck Compensation

12/21/2024

1:51 PM

AV9323

Avianca

Medellin (MDE)

Bogota (BOG)

CanceledCheck Compensation

12/21/2024

12:50 PM

AD4570

Azul Airlines

São Paulo (GRU)

Belo Horizonte (CNF)

CanceledCheck Compensation

12/21/2024

11:40 AM

AV8430

Avianca

Bogota (BOG)

Medellin (MDE)

CanceledCheck Compensation

12/21/2024

9:20 AM

G31101

Gol Linhas Aereas S.A.

Foz Do Iguaçu (IGU)

São Paulo (GRU)

CanceledCheck Compensation

12/21/2024

3:10 AM

AV5233

Avianca

Cucuta (CUC)

Bogota (BOG)

DelayedCheck Compensation

12/21/2024

1:58 AM

AV9355

Avianca

Medellin (MDE)

Bogota (BOG)

CanceledCheck Compensation

12/21/2024

1:50 AM

AV125

Avianca

Bogota (BOG)

Quito (UIO)

CanceledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • AV8559

    Avianca

    Canceled

    Cartagena de Indias

    Bogota

    CTG

    BOG

    12/21/2024

    5:30 PM

    Check Compensation
  • AV8559

    Avianca

    Canceled

    Cartagena de Indias

    Bogota

    CTG

    BOG

    12/21/2024

    5:30 PM

    Check Compensation
  • AV9548

    Avianca

    Canceled

    Bogota

    Cartagena de Indias

    BOG

    CTG

    12/21/2024

    3:23 PM

    Check Compensation
  • AV9323

    Avianca

    Canceled

    Medellin

    Bogota

    MDE

    BOG

    12/21/2024

    1:51 PM

    Check Compensation
  • AD4570

    Azul Airlines

    Canceled

    São Paulo

    Belo Horizonte

    GRU

    CNF

    12/21/2024

    12:50 PM

    Check Compensation
  • AV8430

    Avianca

    Canceled

    Bogota

    Medellin

    BOG

    MDE

    12/21/2024

    11:40 AM

    Check Compensation
  • G31101

    Gol Linhas Aereas S.A.

    Canceled

    Foz Do Iguaçu

    São Paulo

    IGU

    GRU

    12/21/2024

    9:20 AM

    Check Compensation
  • AV5233

    Avianca

    Delayed

    Cucuta

    Bogota

    CUC

    BOG

    12/21/2024

    3:10 AM

    Check Compensation
  • AV9355

    Avianca

    Canceled

    Medellin

    Bogota

    MDE

    BOG

    12/21/2024

    1:58 AM

    Check Compensation
  • AV125

    Avianca

    Canceled

    Bogota

    Quito

    BOG

    UIO

    12/21/2024

    1:50 AM

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

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