Hawaiian Airlines: Compensation for Delayed and Canceled Flights

When faced with the inconvenience of a delayed or canceled Hawaiian Airlines flight, the standard apology often falls short. Even in the case of a canceled or delayed U.S. domestic Hawaiian Airlines flight, you have a range of rights. For example, you will find that refunds, rebooking on other flights, the right to assistance—which can also include hotel accommodation—and, in some cases, forms of compensation are provided: even when you are flying within the United States!

Moreover, for departures within Europe, there's a silver lining, exploring the realm of possibilities for reimbursement and flight compensation from the airline under the umbrella of EC 261.

Discover the potential for Hawaiian Airlines compensation for flight delays or cancellations. The EC 261 law opens avenues for passengers to not only secure a full refund for their flight ticket but also to claim airline compensation of up to $650 (€600) per person in certain circumstances.

No regulations require airlines to financially compensate passengers for domestic flights in the US that are delayed or canceled. However, you may be entitled to refunds, rebooking, and assistance:

• Refunds: If your flight is canceled or significantly delayed, you may be entitled to a full refund.

• Rebooking: Airlines often offer to rebook you on the next available flight at no additional cost.

• Assistance: In cases of significant delays and/or overnight delays or cancellations, airlines may provide meal vouchers, hotel accommodations, and transportation to the hotel.

Let's take a detailed look at your rights in the case of delayed or canceled Hawaiian Airlines domestic flights.

• Right to a refund

• Your entitlements for Hawaiian Airlines delays or cancellations

• Your Rights If Your Plane is Delayed on the Tarmac

Right to a Refund

In cases of a delayed or canceled Hawaiian Airlines flight, you may be entitled to a ticket refund:

• Delayed flight: If your flight is significantly delayed, you are entitled to a refund from the airline if you choose not to fly. There is no general definition of a "significant delay," as it is determined on a case-by-case basis.

• Canceled flight: Regardless of the reason for the cancellation, you are entitled to a refund if you choose not to travel.

Refunds may also be provided for the class of service and optional service fees.

What Are Your Entitlements for Hawaiian Airlines Delays or Cancellations?

Here is a summary of your entitlements for Hawaiian Airlines delays or cancellations, as indicated by the Department of Transportation (DOT):

Flight Statistics: Hawaiian Airlines delays and cancellations

**Hawaiian Airlines On-time Performance (24 hours):**

Total flights: 1379
Flights on time: 1093
On time rate: approximately 79.26% of all flights were punctual
Long delays (over 3 hours): 3
Flight cancellations: 34

Flight numbers shown are estimates, based on internal databases and third parties.

If Your Plane is Delayed on the Tarmac

Under DOT regulations, if your plane is delayed on the tarmac:

• After 2 hours, passengers must be provided with food, water, operational lavatories, and, if needed, medical care.

• Passengers have the right to deplane after 3 hours for domestic flights and 4 hours for international flights unless there are safety or security reasons.

Learn more about your rights during tarmac delays here.

If you've experienced a delayed Hawaiian Airlines flight departing from a European airport, it's essential to explore the possibility of claiming flight delay compensation from the airline. According to EU regulations, flights delayed by 3 hours or more may entitle passengers to flight compensation of up to $650 (€600) per person.

Certain exclusions apply, particularly in cases of Hawaiian Airlines flight delays caused by extraordinary circumstances beyond the airline's control. Examples include delays due to inclement weather or air traffic control strikes. In these instances, the airline is not obligated to provide compensation, as such delays are considered outside of their control.

However, suppose the delay is within the airline's control, such as a strike by Hawaiian Airlines staff or a maintenance issue. In that case, you have the right to file a claim for Hawaiian Airlines compensation for delayed flights. This ensures that you are appropriately compensated for the inconvenience caused by controllable factors. Familiarize yourself with your rights and take the necessary steps to claim the compensation you deserve.

How many Hawaiian Airlines flights were delayed today?

• Our data shows that,over a 24-hour period, there were 3 Hawaiian Airlines flights delayed by over 3 hours.

• 0.23% of domestic flights and 0.00% of international flights were delayed over 3 hours.

Passengers who arrive at their destination over 3 hours late could be entitled to compensation. Check here.

Despite Hawaiian Airlines not being a European carrier, its operations within Europe are governed by European regulations. This is particularly advantageous for passengers facing the inconvenience of a flight cancellation, as last-minute cancellations of European departures may make them eligible for substantial Hawaiian Airlines flight compensation.

In the event of a Hawaiian Airlines flight cancellation, passengers are typically offered an alternative flight to their destination or the option of a full refund. However, under EU laws, if the cancellation occurs less than 14 days before the scheduled departure from a European airport, affected passengers may be entitled to compensation for canceled flights from Hawaiian Airlines of up to $650 (€600) per person.

When Are You Entitled to Compensation? Use Our Calculator

Hawaiian Airlines may be exempt from airline cancellation compensation obligations if it provides a reasonable alternative flight with a similar arrival time to the original. Additionally, extraordinary circumstances, beyond the airline's control, such as severe weather, a medical emergency, or disruptive events at the airport, may also exempt them from compensation requirements.

We recommend utilizing our free compensation calculator to determine if you qualify for Hawaiian Airlines compensation for a canceled flight, especially considering these exceptions. This tool simplifies the process, allowing you to easily assess your eligibility and potential compensation amount, ensuring you are well-informed and empowered in seeking what you are owed.

How many Hawaiian Airlines flights were canceled today?

• Recent data shows Hawaiian Airlines cancelled 34 over 24 hours.

• 2.61% of domestic flights and 0.00% of international flights were cancelled.

Was your flight canceled less than 14 days before you were due to fly? You could be owed up to $650 (€600) compensation. Check here.

When a Hawaiian Airlines flight departs from a European airport or is within the EU, passengers are entitled to the protections outlined in EC 261. This includes the right to compensation for flight delays, cancellations, and overbookings, ensuring that passengers are treated fairly and receive appropriate care during disruptions.

However, as a non-European airline, Hawaiian Airlines is exempt from EC 261 flight compensation obligations when operating flights outside of Europe or even on flights to Europe originating from airports outside the EU.

Below is a table detailing which Hawaiian Airlines flights are covered by EC 261 regulations:

EC 261 ensures that all paying passengers, regardless of nationality, age, or ticket cost, are treated equally in terms of compensation amounts. The values in euros are specified by EC 261, emphasizing fairness and consistency.

As with any legal framework, there are exceptions and special circumstances that can impact the flight compensation amount. To simplify the process of determining what you are owed, AirHelp provides a free compensation calculator to navigate the complexities and ensure you receive the compensation you deserve.

Experiencing a flight delay or cancellation is frustrating, but claiming your rightful compensation doesn't have to be. AirHelp simplifies the process, handling the complexities so you don't have to. Here's how you can claim compensation:

1. Check Your Eligibility with AirHelp's free Compensation Checker: quickly find out if you're entitled to compensation under EC261 or DOT regulations by entering your flight details here.

2. Submit Your Claim and provide basic information, such as your flight number, destination, and date.

3. We Handle the Rest: AirHelp's specialists will manage all communication with Hawaiian Airlines, building a strong case based on the relevant regulations.

4. Continuous Updates: stay informed with regular updates on your claim's progress through your personalized dashboard.

5. Receive Your Compensation. No Win, No Fee: You only pay a fee if your claim is successful. Your compensation is transferred directly to your preferred account promptly.

Ready to Claim What You're Owed? Don't let the hassle of paperwork and legal jargon deter you. Let AirHelp take care of everything while you focus on what matters most.

Hawaiian Airlines, founded in 1929, is the largest and longest-serving airline in Hawaii. It currently operates a fleet of over 60 aircraft and offers flights to more than 30 destinations worldwide. It is the tenth-largest commercial airline in the United States. Hawaiian Airlines holds the distinction of being the oldest US airline without any fatal accidents and is among the most reliable in the country in terms of punctuality, baggage handling, and having the fewest cancellations and overbookings.

Contact Information

Website: www.hawaiianairlines.com
Customer Service: 1-800-367-5320
HawaiianMiles Program: 1-877-426-4537

Does EC261 apply to flights arriving in Europe operated by Hawaiian Airlines?

No, EC261 applies to flights departing from European airports, regardless of the airline.

What Are Extraordinary Circumstances?

These are situations outside the airline's control, such as extreme weather, natural disasters, security risks, medical emergencies, or air traffic control strikes.

Know more about your rights

Air Passengers Rights

Flight Delay Compensation

Missed Connection Compensation

Overbooking Compensation