Refund, Reimbursement and Compensation: Volaris

If you’ve experienced flight delays or cancellations with Volaris, you may be entitled to receive up to $650 (€600) in compensation per person.

According to our data on Volaris’s recent flights, there were 0 departures over 24 hours, and 0.00% departed on time.

Flight Statistics: Volaris delays and cancellations

**Volaris On-time Performance (24 hours):**

Total flights: 0
Flights on time: 0
On time rate: approximately 0.00% of all flights were punctual
Long delays (over 3 hours): 0
Flight cancellations: 0

Flight numbers shown are estimates, based on internal databases and third parties.

Experiencing a delayed or canceled Volaris flight? Your eligibility for a refund or compensation from Volaris primarily depends on the airport your flight departs from. Here’s a quick guide to help you understand what you might be entitled to:

If your flight departed from a US airport:

• Under DOT regulations, you may qualify for a Volaris refund if your flight was canceled, or assistance for a significant delay.

• Learn more about compensation for US flights →

If your flight departed from an EU airport:

• You might be eligible for EU 261 compensation for delays, cancellations, or denied boarding, which could mean up to €600 in compensation.

• Learn more about EU 261 compensation →

If your flight was international (e.g., Mexico to the US):

• Protections under the Montreal Convention may apply, entitling you to reimbursement for damages caused by a delay.

• Learn more about Montreal Convention claims →

No matter your situation, AirHelp makes claiming your Volaris flight delay compensation or cancellation compensation fast and simple.

No regulations require airlines to financially compensate passengers for domestic flights in the US that are delayed or canceled. However, you may be entitled to a refund, and some airlines offer certain forms of compensation. Additionally, assistance is usually provided, including rebooking on the next available flight, meal vouchers, and hotel accommodation in the event of an overnight cancellation. Let's take a detailed look at your rights in the case of delayed or canceled Volaris flights under DOT regulations.

Right to a Refund

In cases of a delayed or canceled Volaris flight, you may be entitled to a ticket refund:

• Canceled flight: Regardless of the reason for the cancellation, you are entitled to a refund if you choose not to travel.

• Delayed flight: If your flight is significantly delayed, you are entitled to a refund from the airline if you choose not to fly.

Until recently, there was no general definition of a "significant delay," as it was determined on a case-by-case basis. The new regulation, which came into effect in late 2024, provides a clearer definition of a significant delay:

• A delay of three hours or more for domestic flights

• A delay of six hours or more for international flights.

In these cases, passengers are entitled to an automatic ticket refund

Read more about flight delay compensation.

If Your Plane is Delayed on the Tarmac

Under DOT regulations, if your plane is delayed on the tarmac:

• After 2 hours, passengers must be provided with food, water, operational lavatories, and, if needed, medical care.

• Passengers have the right to deplane after 3 hours for domestic flights and 4 hours for international flights unless there are safety or security reasons.

Learn more about your rights during tarmac delays here.

When Is Compensation Applicable Under US Law?

For delays and cancellations, passengers are not entitled to compensation under DOT regulations. If your Volaris flight experienced a significant delay, you are eligible for a ticket refund. Any additional compensation (such as cash, travel vouchers, or frequent flyer miles) may be offered by the airline but is not mandatory.

The Department of Transportation (DOT) mandates monetary compensation in the following cases:

• Denied boarding due to overbooking

• Issues with baggage

If you've experienced a delayed Volaris flight departing from a European airport, it's essential to explore the possibility of claiming flight delay compensation from Volaris. According to EU regulations, flights delayed by 3 hours or more may entitle passengers to flight compensation of up to $650 per person from the airline.

Certain exclusions apply, particularly in cases of Volaris flight delays caused by extraordinary circumstances beyond the airline's control. Examples include delays due to inclement weather or air traffic control strikes. In these instances, the airline is not obligated to provide compensation, as such delays are considered outside of their control.

However, suppose the delay is within the airline's control, such as a strike by Volaris staff or a maintenance issue. In that case, you have the right to file a claim for Volaris compensation for delayed flights. This ensures that you are appropriately compensated for the inconvenience caused by controllable factors. Familiarize yourself with your rights and take the necessary steps to claim the compensation you deserve.

How many Volaris flights were delayed today?

• Our data shows that,over a 24-hour period, there were 0 Volaris flights delayed by over 3 hours.

• 0.00% of domestic flights and 0.00% of international flights were delayed over 3 hours.

• Passengers who arrive at their destination over 3 hours late could be entitled to compensation. Check here.

• More about Volaris’s on-time performance

Despite Volaris not being a European carrier, its operations within Europe are governed by European regulations. This is particularly advantageous for passengers facing the inconvenience of a flight cancellation, as last-minute cancellations of European departures may make them eligible for substantial Volaris flight compensation.

In the event of a Volaris flight cancellation, passengers are typically offered an alternative flight to their destination or the option of a full refund. However, under EU laws, if the cancellation occurs less than 14 days before the scheduled departure from a European airport, affected passengers may be entitled to compensation for canceled flights from Volaris of up to $650 per person.

When Are You Entitled to Compensation? Use Our Calculator

Volaris may be exempt from airline cancellation compensation obligations if it provides a reasonable alternative flight with a similar arrival time to the original. Additionally, extraordinary circumstances, beyond the airline's control, such as severe weather, a medical emergency, or disruptive events at the airport, may also exempt them from compensation requirements.

We recommend utilizing our free compensation calculator to determine if you qualify for Volaris compensation for a canceled flight, especially considering these exceptions. This tool simplifies the process, allowing you to easily assess your eligibility and potential compensation amount, ensuring you are well-informed and empowered in seeking what you are owed.

How many Volaris flights were cancelled today?

• Recent data shows Volaris cancelled 0 over 24 hours.

• 0.00% of domestic flights and 0.00% of international flights were cancelled.

• Was your flight cancelled less than 14 days before you were due to fly? You could be owed up to $650 (€600) compensation. Check here.

• More about Volaris’s on-time performance

The coverage under EC 261 extends to all passengers on flights departing from a European airport. However, as a non-European airline, Volaris is exempt from EC 261 flight compensation obligations when operating flights outside of Europe or even on flights to Europe originating from airports outside the EU.

When a Volaris flight departs from a European airport or is within the EU, passengers are entitled to the protections outlined in EC 261. This includes the right to compensation for flight delays, cancellations, and overbookings, ensuring that passengers are treated fairly and receive appropriate care during disruptions.

Below is a table detailing which Volaris flights are covered by EC 261 regulations:

EC 261 ensures that all paying passengers, regardless of nationality, age, or ticket cost, are treated equally in terms of compensation amounts. The values in euros are specified by EC 261, emphasizing fairness and consistency.

As with any legal framework, there are exceptions and special circumstances that can impact the flight compensation amount. To simplify the process of determining what you are owed, AirHelp provides a free compensation calculator to navigate the complexities and ensure you receive the compensation you deserve.

Lost, delayed, or damaged baggage can be another possible inconvenience when flying with Volaris. Baggage issues on international flights fall under international regulations such as the Montreal Convention, which outlines the airline's responsibilities. Volaris is required to compensate passengers for baggage-related problems as follows:

• Delayed Baggage: You can claim reimbursement for essential items purchased while waiting for your baggage.

• Lost Baggage: If baggage is declared lost, passengers can claim compensation for the total value of lost items, up to 1,288 Special Drawing Rights (SDRs), approximately $1,700 USD.

• Damaged Baggage: Airlines are liable for repair or replacement costs.

If you’d like to learn more, we recommend visiting our page dedicated to compensation for lost, delayed, or damaged baggage.

To stay prepared for unexpected travel issues, AirHelp created AirLuggage—luggage insurance made simple. Receive a fast payout in case of luggage disruption, and we’ll also assist you in claiming up to $1,700 from the airline for lost, delayed, or damaged bags.