Compensation After Duesseldorf Airport Flight Cancellations and Delays

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When your travel plans are ruined by issues like Düsseldorf Airport flight cancellations or delays, you'll be glad to know that there are laws in place that protect passengers. A European law, EC 261, means that you might be owed up to $650 per person to make up for the disruption. Find out what you're entitled to.

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Air Passenger Rights at Düsseldorf Airport

Düsseldorf Airport (DUS) is located within the zone covered by EC 261 - that is EU and EEA countries, as well as the 'outermost regions' which include Guadeloupe, Réunion, and the Canary Islands. That means that any passenger departing from Düsseldorf Airport may be entitled to up to $650 compensation when flights are delayed or canceled. And in some cases when there are similar problems on flights to Düsseldorf Airport too.

If you did experience Düsseldorf Airport delays or cancellations, you usually have up to 3 years to claim your compensation.

Which Flights are Covered by EC 261?

RouteEU AirlineNon-EU Airline
Departures from Düsseldorf Airport to anywhere YesYes
Arrivals at Düsseldorf Airport from inside EU YesNo
Arrivals at Düsseldorf Airport from outside EU YesNo

Did you experience Düsseldorf Airport cancellations? Find out what compensation you're owed

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Claiming Compensation for Düsseldorf Airport Flight Cancellations

Looking into Düsseldorf Airport cancellations brings up a whole range of questions for affected travellers. Under EU law, airlines must take care of their passengers, but must also get them to their intended destination, assuming the passenger still wishes to travel.

Additionally, if the airline canceled your flight less than 2 weeks before you were due to fly, you may be owed up to $650 as well.

Passengers should be aware that there are some exceptions under EU law. One example is if Düsseldorf Airport had to cancel flights for a reason that was outside of the airline's control. That is classified as extraordinary circumstances and the airline won't have to pay compensation. Typical examples of extraordinary circumstances include dangerous weather conditions at Düsseldorf Airport, or a strike by air traffic control.

We break down the situations where you are, and aren't, in line for compensation here, but our free compensation check can also tell you in just minutes if your flight cancellation qualifies for compensation.


Compensation for Düsseldorf Airport Delays

Getting stuck for several hours because of delays in Düsseldorf Airport isn't just frustrating, it often costs passengers their hard-earned money. Whether that's paying for essential food and drink during your wait, or missing out on pre-planned activities thanks to a late arrival at your destination. That's why it's so important passengers are aware that they may have the right to compensation — up to $650 per person, under EU law.

Although passengers on delayed flights from Düsseldorf Airport will be counting down the hours until takeoff, when it comes to claiming compensation, it's the delay getting to your destination airport that's important. The right to compensation kicks in when passengers land 3 hours or more after the scheduled time.

Air travellers should know about one key exception: flight delays as a result of extraordinary circumstances. If the flight delay was caused by bad weather conditions, an incident at the airport, or strikes by air traffic control, the airline won't pay compensation in these cases, because these are not situations that they can control.

Flight delay or cancellation at Düsseldorf Airport? Find out your compensation for free.

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How Much Compensation?

DistanceCompensation
Under 1,500 km Up to €250 per person
Over 1,500 km and within EU Up to €400 per person
Between 1,500 - 3,500 km Up to €400 per person
Over 3,500 km Up to €600 per person

While the law does contain plenty of exceptions and conditions that apply to these compensation amounts, our free Compensation Calculator will quickly tell you just what you're owed.


Cancellations at Düsseldorf Airport - What to Do

Delays or Düsseldorf Airport flight cancellations have the potential to ruin holidays. Here’s what you need to do if your flight is affected:

  • Collect proof of the delay or flight cancellation (e.g. emails from the airline, photos of the departure board).

  • Keep all your travel documents.

  • Ask your airline why your flight's been affected.

  • Ask the airline to pay for your meals and refreshments.

  • Pay attention to what the airline offers you — don't sign anything that would waive your right to compensation.

  • Keep all receipts that prove the disruption cost you extra money.

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Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

01/19/2025

12:40 PM

LH2017

Lufthansa

Dusseldorf (DUS)

Munich (MUC)

DelayedCheck Compensation

01/19/2025

12:40 PM

LH2017

Lufthansa

Dusseldorf (DUS)

Munich (MUC)

DelayedCheck Compensation

01/19/2025

10:30 AM

W22268

FlexFlight ApS

Dusseldorf (DUS)

Erbil (EBL)

CanceledCheck Compensation

01/19/2025

9:35 AM

BA939

British Airways

Dusseldorf (DUS)

London (LHR)

CanceledCheck Compensation

01/19/2025

5:25 AM

IB758

Iberia

Dusseldorf (DUS)

Madrid (MAD)

CanceledCheck Compensation

01/18/2025

5:40 PM

AY1396

Nordic Regional Airlines

Dusseldorf (DUS)

Helsinki (HEL)

CanceledCheck Compensation

01/18/2025

10:30 AM

KL1800

KLM-Royal Dutch Airlines

Dusseldorf (DUS)

Amsterdam (AMS)

CanceledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • LH2017

    Lufthansa

    Delayed

    Dusseldorf

    Munich

    DUS

    MUC

    01/19/2025

    12:40 PM

    Check Compensation
  • LH2017

    Lufthansa

    Delayed

    Dusseldorf

    Munich

    DUS

    MUC

    01/19/2025

    12:40 PM

    Check Compensation
  • W22268

    FlexFlight ApS

    Canceled

    Dusseldorf

    Erbil

    DUS

    EBL

    01/19/2025

    10:30 AM

    Check Compensation
  • BA939

    British Airways

    Canceled

    Dusseldorf

    London

    DUS

    LHR

    01/19/2025

    9:35 AM

    Check Compensation
  • IB758

    Iberia

    Canceled

    Dusseldorf

    Madrid

    DUS

    MAD

    01/19/2025

    5:25 AM

    Check Compensation
  • AY1396

    Nordic Regional Airlines

    Canceled

    Dusseldorf

    Helsinki

    DUS

    HEL

    01/18/2025

    5:40 PM

    Check Compensation
  • KL1800

    KLM-Royal Dutch Airlines

    Canceled

    Dusseldorf

    Amsterdam

    DUS

    AMS

    01/18/2025

    10:30 AM

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

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