We do our best to make the claim process as quick as possible, but unfortunately, in some cases, it can take a while to get your rightful compensation. There are several external factors that could slow down the process such as airline response times, high claim volumes, dealing with aviation authorities, and possible legal proceedings. While we do everything that we can to push them to respond quickly, these factors are often beyond our control. We ask you to please be patient, and be assured that we are working on getting you your compensation.
You can check the status of your claim anytime in the Claims & Flights tab of your Customer Dashboard.
We will also keep you regularly updated regarding your claim’s progress via email.
Don’t worry if your claim’s status hasn’t updated for a while. Some stages take longer than others, but this doesn’t mean that we aren’t taking care of your claim or following up on it regularly.
You can submit a claim via our website — just enter your flight and passenger information and follow the claim submission steps. It only takes a few minutes — you can then sit back, relax, and let us do all the work towards securing your compensation.
If you are having trouble logging in, you can try resetting your password by following this link. You will receive instructions to reset your password via email.
In case you are still having problems logging in, you can contact customer support via our LiveChat.
