We enforce your rights as a consumer
AirHelp Score.
We rank airlines and airports worldwide.
See how airlines and airports compare when ranked by AirHelp, the global market leader in passenger rights and flight compensation.
The world’s best airlines 2023
Qatar Airways
8.38 / 10
Eurowings
8.27 / 10
LOT Polish Airlines
8.11 / 10
Global airlines ranking
| Airline | AirHelp Score | On-Time Performance | Customer Opinion | Claim Processing | |
|---|---|---|---|---|---|
| 1. | Qatar Airways | 8.38 | 8.4 | 8.8 | 8 |
| 2. | Eurowings | 8.27 | 9.3 | 7.5 | 8 |
| 3. | LOT Polish Airlines | 8.11 | 8.3 | 8.1 | 7.9 |
| 4. | Etihad Airways | 8.09 | 8.4 | 8.7 | 7.2 |
| 5. | All Nippon Airways | 8.09 | 8.2 | 8.9 | 7.2 |
| 6. | Austrian Airlines | 8.07 | 8.4 | 8.1 | 7.7 |
| 7. | American Airlines | 7.97 | 7.7 | 8.3 | 7.9 |
| 8. | China Airlines | 7.92 | 7.5 | 8.1 | 8.2 |
| 9. | Widerøe | 7.89 | 8.5 | 7.7 | 7.5 |
| 10. | United Airlines | 7.88 | 7.5 | 8.1 | 8.1 |
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Best airlines by country
Out of the airlines that operate the most flights in that country.
1.
American Airlines
7.97/10
2.
United Airlines
7.88/10
3.
Delta Air Lines
7.88/10
Best airlines by region
Asia
Qatar Airways
8.38/10
Europe
Eurowings
8.27/10
North America
American Airlines
7.97/10
How is the AirHelp Score calculated?
On-time performance
We gather arrival and departure statistics for every plane and calculate how many of an airline’s flights are on schedule.
Customer service
We asked thousands of air passengers from over 58 countries to rate the food, comfort, and crew of the airline they most recently flew with.
Claim processing
Our data tells us how efficiently airlines handle compensation claims, including how long it takes them to pay out.
No. 1 WORLDWIDE
Here to help passengers with flight delays and cancellations.
Excellent
192,936
reviews on
Trustpilot
Our mission is to get everyone the compensation they’re entitled to. We’ve helped over 2.5 million passengers get up to €600 compensation so far. You could be next!
Press information
If you’re a member of the media and would like to get in touch, please email us at: [email protected]
Please note: We can only respond to press inquiries in English, French, German, Italian, Polish, Portuguese or Spanish.
Only media inquiries will receive a response. If you’re an AirHelp customer, please visit our Help page.
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